Privacy Policy Statement
Introduction
Milton Minds is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how data is collected, used, stored and shared according to UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
I am registered and practising in the United Kingdom.
Data Controller: Milton Minds
Professional Body: National Counselling and Psychotherapy Society (NCPS)
I am registered with the ICO (Information Commissioner’s Office
Contact Email: miltonminds@gmail.com
What information is collected
a. Personal information
- Name
- Email address
- Phone number
- Any information you voluntarily provide in messages or intake forms
b. Sensitive information
- Relevant health, mental health, or wellbeing information shared during enquiries, assessment, or therapy sessions.
c. Website and communication data
- IP address, browser type, and basic analytics.
- Emails, voicemails, or text messages sent to Milton Minds.
How Milton Minds collect your information
- When you make contact via the website contact form, email, or phone.
- During initial consultations or ongoing sessions.
- When maintaining necessary records of sessions and communication.
Why data is collected
Data is collected to:
- Respond to enquiries and manage bookings.
- Deliver counselling and related services.
- Maintain appropriate records as required by our professional body (NCPS) and insurance providers.
- Comply with legal and ethical obligations (e.g., safeguarding).
Lawful basis for processing
Under the UK GDPR:
- Consent: when you submit information through the contact form or consent to therapy.
- Contract: to provide counselling services.
- Legal obligation: to comply with laws or professional requirements.
- Legitimate interests: for business administration and record-keeping.
How Milton Minds store and protect your data
- Records are kept securely in password-protected and/or encrypted systems.
- Any paper notes are stored in locked cabinets accessible only to the counsellor. Identifiable details are kept separately from session notes.
- Client records are kept for 7 years after therapy ends, after which they are securely destroyed.
Sharing your data
Your data is not shared with any third parties except:
- Where you have given explicit consent.
- When required by law (e.g., risk of harm or safeguarding concerns).
- With data processors who provide secure services (e.g., encrypted email or website hosting), bound by confidentiality agreements.
Your rights
You have the right to:
- Access a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent at any time.
- Object to or restrict processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
Requests can be made by contacting:
miltonminds@gmail.com
Cookies and website analytics
This website uses only essential cookies necessary for its operation.
If non-essential cookies (e.g., Google Analytics) are used, you will be asked for consent when you visit the site.
You can manage or delete cookies in your browser settings at any time.
Updates to this policy
Milton Minds may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.